Books & Articles

The Good Jobs Strategy

Almost one-fifth of American workers have bad jobs. They endure low wages, poor benefits, schedules that change with little—if any—notice, and few opportunities for advancement. The conventional wisdom is that...

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HBR: The Big Idea - Good Jobs Solution (2017)

HBR's "The Big Idea" series explores the "Good Jobs Solution" in a series of several articles that discusses how businesses are taking advantage of the Good Jobs Strategy...

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Why “Good Jobs” Are Good for Retailers (HBR, 2012)

In The Good Jobs Strategy, Zeynep Ton, a professor at the MIT Sloan School of Management, makes the compelling case that even in low-cost settings, leaving employees behind—with bad jobs—is...

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Others' Work We Build on and That Inspires Us

Employee Needs & Motivation

Organizational Change

Leading Change

John Kotter


Management on the Mend: Transformation in Healthcare Systems

John Toussaint


High Commitment High Performance

Mike Beer


Center for Higher Ambition Leadership

Mike Beer


Why Change Programs Don't Produce Change
  • Russell Eisenstat, Bert Spector, Michael Beer
8-Step Process for Leading Change

John Kotter







Other Operations & Service Management

Putting the service-profit chain to work
  • James L. Heskett,Thomas O. Jones,Gary W. Loveman,W. Earl Sasser, Jr.,Leonard A. Schlesinger
Match Supply and Demand in Service Industries

W. Earl Sasser


Problem Solving

Nelson Repenning, Don Kiefer, Todd Astor













Short Articles & Writing

Transforming Today’s Bad Jobs into Tomorrow’s Good Jobs (HBR, 2017)

All eyes are on the future of work and the impact that automation and machine learning will have on U.S. jobs. The blizzard of conferences, initiatives, articles, and reports on...


How 4 Retailers Became “Best Places to Work” (HBR, 2017)

HEB, Costco, Trader Joe’s, and QuikTrip all made Glassdoor’s 2017 “Best Places to Work: Employees’ Choice” list, released in early December. These retailers pay better than many others and that...


How Low-Paying Retailers Can Adapt to Higher Minimum Wages (HBR, 2016)

Fifteen states have increased their minimum wage this year, with more on the way. In Seattle, for example, large employers will have to pay a $15 minimum wage by January 2017...


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