The non-profit Good Jobs Institute was founded in 2017. Our mission is to help companies thrive by creating good jobs and to redefine what it means to run a successful business. We work with leaders or executives across industries interested in bringing the Good Jobs Strategy to their organizations. We have worked with companies across a variety of industries including retail, hospitality, restaurants, call centers, and healthcare.

The Good Jobs Strategy

The case for good jobs seems easy to make: how can any organization win without having a great team that’s set up to succeed? But many leaders—especially in service businesses—think they can’t afford to create that team. They have been taught that labor is just another cost, market pay is the right pay, lean and mean is what drives efficiency, and spreadsheets tell the truth. Now they feel trapped in a vicious cycle of low pay, high turnover, lots of problems, and poor performance.

If you feel that way and you are unhappy with the status quo, reach out to us at the Good Jobs Institute. We have worked with dozens of companies to apply the Good Jobs Strategy at their organizations, from Fortune 500 retailers to regional restaurant chains.

The Good Jobs Strategy is a system that creates superior value for employees, customers, and investors by combining investment in employees with operational choices that increase employee productivity, contribution, and motivation. Successful Good Jobs Strategy implementations have resulted in higher customer loyalty, higher sales, higher productivity, and lower turnover.

We have seen how meaningful it was for leaders be able to improve the lives of their employees and performance of their companies. If you are interested in applying the Good Jobs Strategy at your organization, please reach out to us at sarah.kalloch@goodjobsinstitute.org.

Our Process

Our process consists of two main steps:

1. Building alignment and conviction around the opportunity to leverage investment in frontline jobs to drive operational excellence and competitive advantage at your organization
2. Guiding company leadership in identifying potential opportunities for improvement and developing a holistic strategy for improving jobs, pursuing operational excellence, and delivering a differentiated customer experience

Step 1

Step 1 of our process centers around a 2-day leadership workshop we conduct with a cross-functional set of leaders at your organization. During this workshop, we introduce leaders to the business case for good jobs, the Good Jobs Strategy framework, and facilitate productive conversation around opportunities for improvement around employee investment, operational processes, and customer service. At the end of the workshop, your leadership will understand how the system enables high execution and differentiated customer service, driven by a motivated and engaged frontline workforce. They will have more conviction and alignment around the business case for good jobs at your organization and some initial ideas on how the Good Jobs Strategy can be implemented at your organization.

Step 2

After the workshop, we work with your organization to translate your initial ideas into a roadmap that you can implement within your organization to improve jobs, drive operational excellence, and deliver differentiated customer service. During this step, our team will facilitate a series of working sessions that will guide your organization in making choices that can drive meaningful improvement.