What We Do
Our mission is to help companies thrive by creating good jobs and to redefine what it means to run a successful business. We work with leaders or executives across industries interested in bringing the Good Jobs Strategy to their organizations. We have worked with companies across a variety of industries including retail, hospitality, restaurants, call centers, and healthcare.
Our Process
Our process consists of two main steps:
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Building alignment and conviction around the opportunity to leverage investment in frontline jobs to drive operational excellence and competitive advantage at your organization
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Guiding company leadership in identifying potential opportunities for improvement and developing a holistic strategy for improving jobs, pursuing operational excellence, and delivering a differentiated customer experience
Step 1
Step 1 of our process centers around a 2-day leadership workshop we conduct with a cross-functional set of leaders at your organization. During this workshop, we introduce leaders to the business case for good jobs, the Good Jobs Strategy framework, and facilitate productive conversation around opportunities for improvement around employee investment, operational processes, and customer service. At the end of the workshop, your leadership will understand how the system enables high execution and differentiated customer service, driven by a motivated and engaged frontline workforce. They will have more conviction and alignment around the business case for good jobs at your organization and some initial ideas on how the Good Jobs Strategy can be implemented at your organization.
Step 2
After the workshop, we work with your organization to translate your initial ideas into a roadmap that you can implement within your organization to improve jobs, drive operational excellence, and deliver differentiated customer service. During this step, our team will facilitate a series of working sessions that will guide your organization in making choices that can drive meaningful improvement.
We have seen how meaningful it was for leaders be able to improve the lives of their employees and performance of their companies. If you are interested in applying the Good Jobs Strategy at your organization, please reach out to us at sarah.kalloch@goodjobsinstitute.org.
