With Our Work, We Intend to Make the

Job of the Future a Good Job

About the Good Jobs Institute

The nonprofit Good Jobs Institute was established to spread the Good Jobs Strategy in low-wage service industries. We want to help and learn from business leaders who want to improve the jobs and lives of their employees in a way that improves performance and competitiveness of their companies.

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We created this website to deliver on our mission in the broadest scale possible by offering free tools and resources for executives who want to build great organizations by offering good jobs. We also offer customized 1-day and 2-day workshops as well as a deeper partnerships with companies who want to implement the Good Jobs Strategy. In our partnerships with companies, we help them through their good jobs journey and learn from them about good jobs transformation so that we can advance knowledge and spread best practices.

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Meet the Team

Sarah Kalloch, Executive Director

Sarah Kalloch is Executive Director of the Good Jobs Institute, whose mission is to help companies thrive by creating good jobs. She builds co-learning partnerships with companies looking to implement the Good Jobs Strategy and creates tools and resources to inspire and guide any organization that wants to transform from bad jobs to good jobs.

Sarah previously spent more than a decade in international development. At Oxfam America, she built partnerships to support international development legislation and socially responsible corporate policy. At Physicians for Human Rights, Sarah served on the executive management team, co-founding two health and human rights organizations in Uganda and Kenya and advocating for billions of dollars in HIV/AIDS and global health funding. Sarah also spent a year in Uganda as a Michael Rockefeller Fellow, conducting research on gender and economics in fishing communities around Lake Victoria.

Sarah graduated magna cum laude with a degree in Social Studies from Harvard. She received her MBA from MIT Sloan School of Management, where she studied sustainable operations and won the Seley Scholarship for leadership, community contribution, and academic achievement.

Zeynep Ton, Co-founder and President

Zeynep is an adjunct associate professor in the Operations Management group at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits. She had previously spent seven years on the faculty at Harvard Business School.

Zeynep’s research explores how organizations can design and manage their operations in a way that satisfies customers, employees, and investors simultaneously. Her research has been published in managerial and scholarly journals including Harvard Business Review, California Management Review, and Organization Science. Her work has been featured widely in the media, including The Atlantic, The New Yorker, The Washington Post, The New York Times, PBS, CNN, and NPR.

Zeynep lives in Cambridge, Massachusetts with her husband and four children. A native of Turkey, she first came to the US on a volleyball scholarship from the Pennsylvania State University. She received her BS in Industrial and Manufacturing Engineering there and her DBA from the Harvard Business School.

Board of Directors

BJ Hess

BJ Hess was Senior Vice President of Global Operations for Arrow Electronics, Inc. (NYSE) until her retirement in mid-2004. She participated in or directed all of Arrow's system conversions, mergers and acquisitions (Arrow acquired 62 companies over a 20-year period). She served on the Boards of ServiceMaster, Dentsply, and Harvest Power, and currently serves on the Boards of Cott Beverages (NYSE) and Cairn University. BJ is the protagonist in case studies on Arrow Electronics at Harvard Business School and MIT Sloan School of Management, instructing on integration strategy and operational excellence in the supply chain.

Roger Martin

Professor Roger Martin is co-founder and Chairman of the Good Jobs Institute. Roger is a writer, strategy advisor, and the former Dean and current Institute Director of the Martin Prosperity Institute and the Michael Lee-Chin Family Institute for Corporate Citizenship at the Rotman School of Management at the University of Toronto. Roger has published 11 books and was named #1 on the 2017 Thinkers50 list of top global management thinkers.

Zeynep Ton

Zeynep Ton is co-founder and President of the Good Jobs Institute. She is an adjunct associate professor in the Operations Management group at MIT Sloan School of Management and the author of The Good Jobs Strategy: How the Smartest Companies Invest in Employees to Lower Costs and Boost Profits. Before MIT Sloan, she spent seven years on the faculty at Harvard Business School.


José Alvarez

José Alvarez is a senior lecturer at Harvard Business School and serves on the board of directors for United Rentals and the TJX Companies. He has nearly 20 years of experience in retail and was President and Chief Executive Officer of Stop & Shop/Giant-Landover from 2006 through 2008.

Jamie Bonini

Jamie Bonini is the Vice President of Toyota Production System Support Center, Toyota's nonprofit arm which has helped implement the Toyota Production System in over 300 organizations.

Jan W. Rivkin

Jan W. Rivkin is the Senior Associate Dean for Research and a Professor in the Strategy unit at Harvard Business School. His research, course development, and teaching focus on business strategy and U.S. competitiveness.

Mary-Alice Vuicic

Mary-Alice Vuicic is the Chief People Officer of Thomson Reuters. She has more than 20 years of experience working with large national and international organizations, and family-owned entrepreneurial businesses. Most recently, she was the Chief Human Resources Officer for L Brands.