Purpose of the Scorecard

The Good Jobs Scorecard can help companies and investors understand current performance, set goals, and track progress for:

  • 1. Employee basic needs / stability
  • 2. Customer satisfaction
  • 3. Operational performance
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  • Companies often track customer and operational performance metrics: this scorecards highlights the employee experience to ensure this is integrated into performance analysis and reporting.
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How to Use the Scorecard

  • Step 1: Gather & enter data
  • Review the employee, customer and operational sections of the scorecard. Decide which metrics matter most for your company, adding any we may not have included. Gather and enter the data into the scorecard.
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  • Step 2: Work with your team to set company targets
  • Looking at current performance, work with your leadership team to set company targets if you don’t already have them.
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  • Step 3: Self-score your performance
  • Score your performance on a scale of 1-5, 1 being "We have a long way to go," 5 being "We lead our competitors and set a high bar."
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COMPONENT 1:

EMPLOYEES

  • Are you meeting employees’ basic needs and
  • providing financial stability?
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  • Examine key employee metrics
  • Basic Needs:
  • 1. Pay
  • 2. Benefits
  • 3. Schedules
  • 4. Career Paths
  • 5. Safety & Security
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  • Employee Stability:
  • 1. Turnover
  • 2. Absenteeism

COMPONENT 2:

CUSTOMERS

Are you creating the conditions for customer loyalty?

  • Examine customer satisfaction metrics
  • Internal company data like:
  • 1. Mystery shopper evaluations
  • 2. Customer surveys
  • 3. Customer focus groups
  • Publicly available data like:
  • 1. Social media sentiment
  • 2. Market share
  • 3. Rankings (ACSI, Yelp, etc.)                                                                              
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COMPONENT 3:

OPERATIONAL PERFORMANCE

  • Have you reached operational excellence or do you operate in mediocrity? Is your performance getting better or worse over time?
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  • Examine key areas of operational performance
  • 1. Sales
  • 2. Costs
  • 3. Productivity
  • 4. Operational Execution

Connecting the Good Jobs Scorecard to other Good Jobs Tools

Good Jobs Diagnostic


  • Align on what to change: Once you establish a baseline, you can use the Good Jobs Diagnostic tool to identify what you need to change to close the gaps. This 84-question survey lets you identify which elements of the Good Jobs Strategy your company currently practices and where there are opportunities for improvement.

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Check it out

Good Jobs Calculator


  • Quantify the upside: Use this modeling tool to make the financial case for increasing a company’s investment in its people and improving their work. This calculator allows retail executives to quantify the potential impact of implementing good jobs by projecting possible revenue uplift and cost mitigation.
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Check it out

Pay Analysis


  • Determine whether you’re meeting basic needs: The GJI Pay Analysis methodology is an integral part of the Employee Scorecard. Use our step-by-step tool to determine you employees’ pay distribution and compare take-home pay to the annual living wage benchmark.
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Check it out

The Good Jobs Scorecard is a free tool. If you do use it, please email info@goodjobsinstitute.org with one idea for improving it or to share with us how you used it.