Make the Case for Change
Transforming your company often means starting with making a case for change. This can be done by taking account of the urgency for change and also identifying the financial, competitive and moral reasons that are linked to the Good Jobs Strategy.
See why leaders from H-E-B, Costco, QuikTrip, Mud Bay, and Managed by Q are choosing to offer good jobs and what benefits they get from the Good Jobs Strategy.
Good Jobs Scorecard: Identify The Opportunity
We have developed a scorecard with three equally important components: employees, customers, and operational performance. The scorecard allows you to determine the value your organization creates for employees, customers, and investors. You can use the data from the operational performance component to quantify the financial opportunity to be gained with the Good Jobs Strategy. You can use data from the customer and employee components to align on the competitive and moral arguments for change.
ACCESS SCORECARDFinancial Opportunity
How much are high turnover, operational and customer service problems, low productivity, and waste costing you? Where would your performance be if you achieved operational excellence through the Good Jobs Strategy?
Check out the Good Jobs Calculator
Read HBR article on The Financial Case for Good Jobs
Competitive Argument
Are you providing a compelling reason for customers to buy? Can you adapt to changes in the environment, including changes in customer needs and technology, and to higher minimum wages?
Moral Argument
Do you believe meeting your employees' basic needs is the right thing to do? Are you comfortable as a leader if a significant portion of your workforce is on public assistance?
Read Why Good Jobs Matter
Case Study: Quest Diagnostics
Quest Diagnostic's call center organization was facing high rates of turnover and operational problems. To make a case for change, they identified the financial costs of turnover and determined that it was costing their organization $10.5 million a year.